1. Information We Collect

We collect information to provide, improve, and secure our services for all our users. The information we collect includes:

A. Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, and a password. For community administrators, we may also collect information about your property or organization.
• Profile Information: You may choose to provide additional information for your community profile, such as a profile picture, unit/apartment number, phone number, or other contact details.
• User Content: We collect the content you create, post, or share on the App. This includes messages in community chats, forum posts, event RSVPs, notices, and any other content you submit.
• Communications: If you contact us for support or with inquiries, we collect your contact information and the content of your messages.

B. Information We Collect Automatically

When you use the App, we automatically collect certain data through cookies and similar technologies. This includes:

• Device Information: We collect device-specific information such as your mobile device's model, operating system version, unique device identifiers, and mobile network information.
• Log Information: When you use our services, we automatically collect and store certain information in server logs. This may include details of how you used our service, your IP address, device event information, and the date and time of your requests.
• Usage Data: We collect information about your interactions with the App, such as the features you use, the time and duration of your activities, and the communities you join.

C. Information from Third Parties

We may receive information about you from other sources, such as:

• Your Community/Housing Association: We may receive a list of residents and their contact information to facilitate account creation and community verification.
• Social Media Platforms: If you choose to link your social media account for login or sharing purposes, we may receive certain profile information from that platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the App: To create your account, authenticate you, and enable all core features like messaging, event management, and notice boards.
• To Personalize Your Experience: To customize the content and information we show you within your community.
• To Communicate with You: To send you technical notices, security alerts, support messages, and administrative emails. You can also opt-in to receive promotional communications and community-wide announcements.
• To Improve and Develop Our Services: To analyze usage trends and user behavior to understand how our App is used and to develop new features and services.
• To Ensure Safety and Security: To monitor and enforce our Terms of Service, detect and prevent fraud, spam, abuse, security risks, and other harmful activities.

3. How We Share Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

• Within Your Community: Your profile information (name, unit number, profile picture) and the content you post are visible to other verified members of your specific community within the App.
• With Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as cloud hosting, data analysis, customer support, and email delivery. These partners are contractually bound to protect your data.
• For Legal Reasons: We will disclose information if we believe it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety, rights, or property of Excerya, our users, or the public; or to detect and address fraud or security issues.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Data Rights and Choices

You have certain choices regarding your information:

• Access and Update: You can access and update your personal information directly through your profile settings in the App.
• Push Notifications: You can manage your push notification preferences through your device settings or the App's settings menu.
• Account Deletion: You can request to delete your account by contacting us at support@excerya.com. Please note that we may retain certain information as required by law or for legitimate business purposes, and content you have shared with others (e.g., posts in a community forum) may remain visible.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will initiate the process of deleting your personal data from our active databases.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.

8. Children's Privacy

Our App is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: